1

Select product

Reactive Management

Uptime Monitoring
Yes
Resource Monitoring
No
Automatic Interventions
No
Free Managed Backups
No
Business Hours SLA
48 Hours
Non Business Hours SLA
-
Mission Critical SLA
24 Hours
We reply to your clients
No
We manage your helpdesk
No
Public Uptime Reports
No
Whitelabeled Uptime Reports
No

Basic Management

Uptime Monitoring
Yes
Resource Monitoring
Yes
Automatic Interventions
Yes
Free Managed Backups
No
Business Hours SLA
24 Hours
Non Business Hours SLA
48 Hours
Mission Critical SLA
12 Hours
We reply to your clients
No
We manage your helpdesk
No
Public Uptime Reports
No
Whitelabeled Uptime Reports
No

Advanced Management

Uptime Monitoring
Yes
Resource Monitoring
Yes
Automatic Interventions
Yes
Free Managed Backups
Yes
Business Hours SLA
12 Hours
Non Business Hours SLA
24 Hours
Mission Critical SLA
8 Hours
We reply to your clients
No
We manage your helpdesk
No
Public Uptime Reports
Yes
Whitelabeled Uptime Reports
No

Full Management

Uptime Monitoring
Yes
Resource Monitoring
Yes
Automatic Interventions
Yes
Free Managed Backups
Yes
Business Hours SLA
6 Hours
Non Business Hours SLA
12 Hours
Mission Critical SLA
4 Hours
We reply to your clients
No
We manage your helpdesk
No
Public Uptime Reports
Yes
Whitelabeled Uptime Reports
No

Service Provider Management

Uptime Monitoring
Yes
Resource Monitoring
Yes
Automatic Interventions
Yes
Free Managed Backups
Yes
Business Hours SLA
4 Hours
Non Business Hours SLA
8 Hours
Mission Critical SLA
2 Hours
We reply to your clients
Yes
We manage your helpdesk
No
Public Uptime Reports
Yes
Whitelabeled Uptime Reports
Yes

Managed Helpdesk

Uptime Monitoring
Yes
Resource Monitoring
Yes
Automatic Interventions
Yes
Free Managed Backups
Yes
Business Hours SLA
2 Hours
Non Business Hours SLA
4 Hours
Mission Critical SLA
1 Hour
We reply to your clients
Yes
We manage your helpdesk
Yes
Public Uptime Reports
Yes
Whitelabeled Uptime Reports
Yes
2

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3

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